Overview
- The production moved the secondary stage known as La Casita into the General B area and added a new Los Vecinos section, revising the venue map days before the Estadio GNP Seguros dates.
- Eligibility is limited to ticket holders in General A and Pits, with refunds covering the full ticket price plus service fees.
- Requests must be filed using the Help button in the purchaser’s Ticketmaster account by December 9, with online purchases refunded to the original payment method and box‑office sales processed at the point of purchase.
- Ocesa says the adjustments aim to replicate the international tour concept and maintains that the change is not a mass reconfiguration or a cancellation, with the shows proceeding as scheduled.
- Mexico’s consumer protection agency Profeco had not received formal complaints at the time of reporting, though it can act if consumers show a substantial alteration of the original offer.