Overview
- The disruption began Friday and generated hundreds of user reports on outage tracker Downdetector, which peaked at about 767 reports before declining in the afternoon.
- OCBC posted an in-app notice and a media reply saying mobile and internet banking were being progressively restored and that ATM and card services were not affected.
- Customers reported login failures, trouble checking account details, failed or pending transfers and intermittent PayNow and ATM issues during the outage.
- The bank advised customers to check transaction histories before retrying payments and to follow official OCBC channels or customer support if problems persist.
- The cause and any cross-border impact, including reports about the UK, have not been confirmed so customers should monitor OCBC updates and outage trackers for further information.