Overview
- Karenjeet Kaur Johal was billed £153,000 for usage during a May 5–18 business trip to San Francisco, including a single call listed at £37,000.
- She says she requested a £100 data cap at signup, while Currys Business and O2 say records show no such request and indicate caps were opted out.
- A Monzo alert flagged that about £150,000 was set to be debited, prompting her to block payment and escalate the dispute, where she says she was initially told to pay.
- O2 confirmed all charges were removed as a goodwill gesture rather than an admission of fault under the Currys Business contract.
- Johal disputes the billing accuracy and says the episode led to a company default, damaged credit, and more than £200,000 in lost revenue.