Overview
- Karenjeet Kaur Johal was billed about £153,000 for 12 days in San Francisco, including a single call charged at roughly £37,000 across May and June invoices.
- O2 confirmed it has removed the charges as a gesture of goodwill after media contact, saying caps were opted out of when the business contract was set up via Currys.
- Johal maintains she asked for a £100 cap and says she received no warnings or spending alerts while abroad.
- She blocked the direct debit after a Monzo notification and says the episode led to a company default and substantial lost revenue despite the waiver.
- Invoices show heavy data-on-calls usage during May 5–18, and the case spotlights responsibility between reseller and network and the need for real-time spending safeguards.