Overview
- O2 confirmed it is lifting its monthly airtime increase from £1.80 to £2.50 and told customers with device plans they must be “paid off in full.”
- Martin Lewis warned the wording is misleading, saying customers can cancel within 30 days and keep paying handset costs monthly, and he has written to the Chancellor seeking rule changes.
- Customers sharing exit quotes report large upfront figures, including a £2,347.46 example covering remaining device finance and other charges.
- Ofcom says the change goes against the spirit of its January rules, has reminded networks to treat customers fairly, and urges those wishing to avoid the rise to leave penalty‑free.
- O2 insists it is compliant and transparent and now says leavers will continue device repayments by default or can opt to settle in one payment, as campaigners press for tougher limits on mid‑contract increases.