Overview

• The 60th Precinct pilot has handled over 10,000 quality-of-life complaints since April and is set to expand citywide on July 14, starting in Manhattan.
• Q-teams aim to resolve issues with discretion and minimal enforcement, favoring simple conversations over arrests or summonses.
• Compared with last year, officers have responded to calls an average of 17 minutes faster under the new initiative.
• Teams track complaints from 311 and 911 and have been directed to follow up with callers to confirm that issues are resolved.
• Local feedback has been largely positive, but critics point out that homeless encampments in public spaces have sometimes been ignored.