NYC Fried Chicken Shop Employs Remote Cashiers from the Philippines

Sansan Chicken's innovative approach to staffing stirs debate on cost-saving measures and the human aspect of service.

NYC's Sansan Chicken introduces remote cashiers from the Philippines, sparking mixed reactions.
The remote cashiers work for Happy Cashier, a company that outsources labor to cut costs.
Customers experience a mix of convenience and alienation, with some appreciating the innovation and others finding it off-putting.
Experts argue the move could save on labor costs but raise ethical concerns about outsourcing and the future of work.
The practice reflects a broader trend towards automation and remote work in the fast-food industry.