Overview
- NV Energy told the Public Utilities Commission of Nevada it may have overcharged customers about $65.5 million from 2001 to 2024.
- Regulatory staff previously found roughly $17 million in overcharges affecting about 60,000 customers between April 2017 and April 2024.
- The utility attributes the problem to residential rate misclassifications stemming from a multifamily rate created in 2002 and errors when new properties were added.
- Because NV Energy purges detailed billing records after seven years, the company used recent usage data and conservative assumptions to estimate earlier impacts and said the total likely overstates actual overcharges.
- NV Energy has issued partial refunds and proposed additional refunds with interest retroactive to June 23, 2017, with credits for current customers and checks for former customers.