Overview
- The National Testing Agency issued the advisory on Thursday and urged candidates to give complete identifying details so grievances can be traced among lakhs of applicants.
- NTA told students to file complaints from the registered email used at application, put the application number in the email subject, name the exam and briefly describe the issue.
- The agency asked candidates to attach supporting screenshots or documents and to send complaints only to the exam-specific helpdesk email listed in each exam’s information bulletin and on the NTA website.
- The advisory applies explicitly to high-stakes tests such as NEET UG, JEE and CUET and is aimed at reducing delays that result when messages arrive without basic ID or evidence.
- The move follows earlier steps by NTA, including a public grievance portal launched in June to tackle paper-leak rumours, and signals a push to speed responses and lower lost or untraceable complaint rates.