Overview

• The chatbot is live on the Central Payment Office Justice website at the Higher Regional Court Hamm and fields automated questions on court costs, security deposits and auction payments.
• It was developed by the AI workshop of state IT provider IT.NRW to recognize key terms and deliver relevant information based on user queries.
• Users receive a prompt indicating the system is still learning, highlighting its design to improve responses through ongoing interactions.
• Justice Minister Benjamin Limbach called the launch “uncharted territory” for the judiciary and said it should enhance citizen satisfaction.
• Officials plan to extend the chatbot’s capabilities in future updates so it can handle specific case inquiries beyond general information.