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Nova Scotia Power Says Cyberattack May Have Exposed All 550,000 Customers

A filing to the provincial Energy Board says investigators cannot determine which records were taken for each customer.

Overview

  • The report lists exposed data types including names, birth dates, contact and address details, driver’s licence numbers, and in some cases bank account numbers and social insurance numbers.
  • Automated smart‑meter reads were disabled by the attack, producing estimated bills and other irregularities that the utility says it is working to stabilize.
  • Five years of TransUnion credit monitoring is being provided at no cost to all customers, expanded from an initial two‑year offer announced in May for a smaller group.
  • The company says some stolen personal information appeared on the dark web and confirms former customers were affected, though the total number remains unknown.
  • The breach was noticed on April 25 and referred to the RCMP and CSIS on April 27, and the utility reports no impact on physical generation, transmission or distribution.