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Nova Scotia Power Executives Testify on Cyberattack That Exposed 280,000 Customers’ Data

The Public Accounts Committee convened in Halifax to probe Nova Scotia Power’s mid-March breach under an ongoing federal privacy investigation.

Overview

  • Nova Scotia Power detected the sophisticated cyberattack around March 19 and disclosed the breach publicly in late April after stolen records appeared online.
  • Personal information of 280,000 customers was accessed, including names, contact details, service addresses and, in up to 140,000 cases, Social Insurance Numbers.
  • CEO Peter Gregg joined customer care director Chris Lanteigne and Emera’s chief digital officer Chris Heck at Province House to explain how the breach occurred and outline planned security improvements.
  • The utility did not pay a ransom and has provided affected customers with two years of complimentary TransUnion credit monitoring.
  • Federal Privacy Commissioner Philippe Dufresne launched a formal investigation into the company’s breach response and measures to prevent future data theft.