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Norway’s Lottery Operator Apologizes to 47,000 After Inflated Win Notifications

Acting chief executive Vegar Strand apologized to tens of thousands of customers after a coding error inflated Eurojackpot prizes, with regulators launching a review of Norsk Tipping’s technical safeguards.

Mandatory Credit: Photo by Beata Zawrzel/NurPhoto/Shutterstock (12392266c)
Close-Up of Eurojackpot lottery betting tickets. Krakow, Poland on August 31, 2021.
Eurojackpot Lottery Tickets, Krakow, Poland - 31 Aug 2021
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Overview

  • A manual coding mistake converted Eurojackpot prizes by multiplying euros to kroner by 100 instead of dividing by 100, triggering false win notices.
  • On Monday, Vegar Strand sent text messages to 47,000 players apologizing for the erroneous notifications.
  • Norsk Tipping confirmed no incorrect payouts were made, though many recipients briefly celebrated before learning of the mistake.
  • The Norwegian Lottery Authority and the Ministry of Culture have opened reviews of the operator’s technical and governance controls following an emergency meeting.
  • The company has launched an internal investigation and vowed to reinforce its systems to prevent future errors and rebuild public trust.