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Norsk Tipping Apologizes to 47,000 Players After Eurojackpot Glitch

Government regulators have launched probes to tighten oversight following a manual coding mistake that inflated prize notifications by a factor of 100.

Mandatory Credit: Photo by Beata Zawrzel/NurPhoto/Shutterstock (12392266c)
Close-Up of Eurojackpot lottery betting tickets. Krakow, Poland on August 31, 2021.
Eurojackpot Lottery Tickets, Krakow, Poland - 31 Aug 2021
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Overview

  • Tonje Sagstuen resigned as CEO after taking responsibility for the faulty prize conversion error.
  • Acting CEO Vegar Strand sent apology texts to an estimated 47,000 customers and expressed deep regret for the erroneous notifications.
  • Norsk Tipping confirmed that no incorrect payouts were made despite the coding glitch that multiplied euro-to-kroner amounts by 100.
  • The Ministry of Culture and the Norwegian Lottery Authority have opened formal investigations into governance and compliance at the state-owned operator.
  • Norsk Tipping has launched a comprehensive internal review to identify root causes and implement tighter system controls to rebuild public trust.