Overview
- Nio will close its Köln and Weiterstadt Hubs at the end of September 2026, leaving only the Munich location with an in-house workshop and vehicle handover capability.
- The company will route repairs and maintenance to a curated network of external, trained workshops that customers must book through the Nio app’s One-Click service, with no detailed public list of partner garages yet provided.
- Official registration data show sales have collapsed in Germany, with the Kraftfahrt-Bundesamt recording one Nio registration in August 2026 and 19 new registrations from January to August 2026, down sharply from 1,263 in 2023.
- Nio says the changes are a restructuring rather than an exit, and it will continue to provide service, warranty and spare parts for existing vehicles while delaying some European product plans such as the Onvo launch to 2028–2029.
- Owners and forum users report frustration about losing direct workshop access and unclear warranty procedures, and the wider consolidation — including closed Nio Houses and paused swap‑station and model rollouts — could weaken local support and buyer confidence if partner service quality falls short.