Overview

• NiCE announced on July 29 its intent to acquire Dusseldorf-based Cognigy for about $955 million, stressing strategic fit over financial terms.
• The deal will merge NiCE’s CXone Mpower platform with Cognigy’s agentic AI features such as LLM selection, data guardrails and industry-specific workflow templates.
• Cognigy serves global enterprises including Mercedes-Benz, Lufthansa Group, Bosch, DHL, Bayer, Nestlé and Toyota, giving NiCE broader market penetration.
• Executives from both companies are finalizing product packaging, pricing structures and integration plans as they prepare for the transaction’s closing.
• The move reflects a wider industry trend toward open, data-driven AI platforms that enable multi-channel and machine-to-machine customer experience orchestration.