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Niccol Accelerates Starbucks’ Turnaround with AI Assistant and Expanded Service Model

Analysts have lifted price targets following Starbucks’ unveiling of a generative AI assistant for customer service improvements

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Starbucks CEO Brian Niccol at the Golden Bear Pro-Am golf tournament in Dublin, Ohio, on May 28, 2025. Niccol is making major changes at the coffee chain.

Overview

  • Starbucks will accelerate its Green Apron service model rollout from 700 pilot stores to all North American locations by the end of summer.
  • The company has restored in-store seating, condiment bars and ceramic mugs while reintroducing handwritten barista notes and free in-café refills to strengthen community connections.
  • At its Las Vegas Leadership Experience, Starbucks unveiled a generative AI assistant built on Microsoft Azure’s OpenAI with a 35-store pilot launching this month and a wider fiscal 2026 deployment planned.
  • Citi raised its price target on Starbucks shares to $95 and RBC Capital lifted its target to $100, citing improved traffic trends and management’s confidence in the new service strategy.
  • Former CEO Howard Schultz praised Niccol’s community-focused turnaround as a return to Starbucks’ core identity as a coffee company.