Overview
- The Patient/Citizen Communication, Engagement and Hybrid Mail Solutions framework is live from 16 February 2026 to 15 February 2030.
- Seven lots cover digital portals and apps, messaging including SMS and digital paging, voice and IVR services, hybrid mail, patient experience tools, workforce communication, and combined solutions.
- Trusts can procure technologies for essentials such as appointment notifications, reminders, call handling, and patient portals through a single compliant route.
- Named suppliers include Aire Logic, Civica, IQVIA, X-on Health, Synertec, and RIVIAM Digital Care.
- NHS SBS highlights persistent use of fax machines and analogue pagers as a barrier to timely care, with prior AI pilots reporting reduced no-shows that underpin the push to modernise communications.