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NHS Data Show Millions Using A&E for Minor Ailments

Health leaders blame poor access to primary and community care for the surge.

Overview

  • Official figures from 2020/21 to 2024/25 record nearly 1.9 million headache attendances, about 1.4 million for cough, 1.2 million for sore throats and 1 million for earaches.
  • Attendances for cough rose from about 44,000 in 2020/21 to 435,728 in 2024/25, a near tenfold increase.
  • In 2024/25 clinicians logged 2.2 million cases with “no abnormality detected” and more than 500,000 patients left before receiving a first diagnosis.
  • NHS England urges use of NHS 111, pharmacies and walk-in services for non-life-threatening issues, and local trusts are warning that only true emergencies should attend A&E.
  • The government says 500 new ambulances are being deployed this winter as hospitals report severe pressure from respiratory illness and seasonal demand.