Overview
- The upgraded NHS app has prevented 1.5 million missed appointments since July 2024, reducing waiting times for elective surgeries and other care.
- Efficiency gains from the app have saved the NHS an estimated 5.7 million staff hours and £622 million in costs.
- Digital adoption has eliminated the need for 12 million paper letters, saving £5.2 million in postage expenses.
- Hospital participation in the app rollout has surpassed targets, with 87% of NHS hospitals now allowing patients to manage appointments digitally.
- Support measures in 1,400 libraries across England aim to address digital exclusion, ensuring equitable access to healthcare services.