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last mo.

NHS App Upgrade Prevents 1.5 Million Missed Appointments, Saving Time and Money

The app has saved 5.7 million staff hours, £622 million, and reduced paper correspondence by 12 million letters as 87% of hospitals adopt the digital platform.

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Ministers have exceeded their target number of hospitals which are allowing patients to view appointment information on the app (Photo: PA)
image: © Pinkypills | iStock
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Overview

  • The upgraded NHS app has prevented 1.5 million missed appointments since July 2024, reducing waiting times for elective surgeries and other care.
  • Efficiency gains from the app have saved the NHS an estimated 5.7 million staff hours and £622 million in costs.
  • Digital adoption has eliminated the need for 12 million paper letters, saving £5.2 million in postage expenses.
  • Hospital participation in the app rollout has surpassed targets, with 87% of NHS hospitals now allowing patients to manage appointments digitally.
  • Support measures in 1,400 libraries across England aim to address digital exclusion, ensuring equitable access to healthcare services.