Overview

• Sarah Rennie, a wheelchair user whose medication dosing and equipment safety depend on precise weight data, was told to roll onto scales at a Pets at Home store
• The Robert Jones and Agnes Hunt Orthopaedic Hospital response directed her to “community-based weighing options, including facilities such as Pets at Home” after local clinical scales became unavailable
• NHS Shropshire, Telford and Wrekin has apologised and launched an investigation into how such guidance was issued
• Rennie had previously purchased animal weighing scales but stopped using them due to insurance concerns for her personal assistant
• The incident has sparked widespread TikTok criticism and renewed calls for improved accessible weighing facilities for disabled patients in rural areas