Overview

• A new NHS-specific barcode system has been introduced to identify and prioritize medical letters for faster processing and delivery.
• The initiative addresses concerns about delayed NHS letters, which contribute to two million missed appointments annually, according to Healthwatch England analysis.
• The barcode system was developed collaboratively by the NHS and Royal Mail, with input from patient groups, to mitigate risks during postal service disruptions such as strikes.
• This measure is part of broader Royal Mail reforms, which include reduced second-class delivery days, while ensuring NHS mail remains a priority.
• Health Secretary Wes Streeting and NHS Medical Director Professor Sir Stephen Powis emphasized the importance of timely communication to safeguard patient care and provide genuine choice in receiving appointment information.