NHS Administrative Errors Hinder Patient Care and Safety, Research Shows

A new report reveals communication failures in the NHS are deterring patients from seeking care and exacerbating health inequalities.

One in three NHS patients reported having to chase test results for scans and X-rays due to administrative issues, according to a new survey.
The research found that 64% of NHS users experienced communication problems, including unclear waiting times and appointment letters arriving late.
Administrative failures have led 42% of affected patients to feel less likely to seek care in the future, raising concerns about patient safety and trust in the system.
Experts warn that these inefficiencies undermine efforts to reduce waiting lists and improve access to care, despite recent government claims of progress.
Health organizations stress that outdated technology and poor communication disproportionately burden vulnerable groups, deepening health inequalities.