Overview
- The NFL acknowledged on X that NFL+ users experienced widespread problems and apologized while engineers worked to restore service.
- The outage struck as eight games kicked off at 1 p.m. ET on Sunday, Sept. 13, leaving thousands of users facing error messages and frozen streams.
- NFL+ said the issue was resolved for most users roughly an hour after the disruption began but directed affected customers to submit support tickets rather than issuing automatic credits.
- Frustrated subscribers took to social media to demand refunds, switch to alternative services or offshore streams, and report lingering login or access problems after the fix.
- The failure follows other recent NFL streaming complaints, highlights the fragmented ways RedZone is distributed on platforms like Fubo and YouTube TV, and raises reputational pressure similar to past major sports-streaming outages.