Overview

• Teachers due lump sums and first monthly payments on 1 September report no money received, leaving some unable to cover bills.
• After six cases were escalated by the Guardian, Capita said four are now in payment and the remaining two should be closed within 48 hours.
• Capita cites waits for members’ transitional‑protection decisions and incomplete applications, with wider recalculations linked to a 2015 court ruling adding workload.
• The Department for Education says it is satisfied with how inquiries are being handled, even as complaints highlight backlogs and poor communication.
• The scheme is administered by Capita for Teachers’ Pensions, Tata’s planned takeover is reportedly deferred to summer 2026, and Trustpilot reviews skew heavily one‑star.