New York Attorney General Sues Citibank Over Alleged Failure to Protect Customers from Fraud

Citibank Accused of Negligence Leading to Substantial Financial Losses for Customers and Denying Reimbursement

New York Attorney General Letitia James has filed a lawsuit against Citibank, alleging that the bank failed to adequately protect its customers from electronic fraud and did not reimburse those affected.
The lawsuit claims that due to Citibank's lax security measures, scammers were able to gain unauthorized access to user accounts, leading to substantial financial losses for customers, including life savings in some cases.
Citibank allegedly misled victims about their rights and denied reimbursement despite evident unauthorized transactions.
The lawsuit cites specific examples of customers who lost thousands of dollars due to what the attorney general deems as Citibank's negligence.
Citibank argues that it is not required to reimburse fraud victims if they followed instructions provided by the scammers, such as providing account info to someone impersonating a Citi employee.