Overview
- Roughly 3,600 customers lost service around 2 p.m., with PG&E outage notices peaking at about 4,162 affected in the Richmond area.
- PG&E dispatched crews and shifted its restoration estimate from 7:15 p.m. to 4 p.m., while emphasizing safety during repairs.
- The utility has not identified a cause and says investigations are ongoing after another unplanned shutdown.
- This was the neighborhood’s third major interruption since Dec. 20, following the citywide substation fire and a Dec. 27 outage.
- Merchants reported spoilage and lost revenue, residents voiced frustration and potential legal action, and PG&E pointed customers to previously announced Dec. 20 outage credits of $200 for households and $2,500 for businesses.