Overview
- The action, called by the Telangana Gig and Platform Workers’ Union and IFAT, saw delivery partners log off apps across multiple cities on December 31.
- Zomato offered ₹120–₹150 per order during 6 p.m.–12 a.m. with potential day earnings up to ₹3,000 and temporary penalty waivers, while Swiggy advertised up to ₹10,000 across Dec 31–Jan 1; quick-commerce players also raised payouts.
- On-the-ground reports indicated uneven effects, with food delivery briefly or partially disrupted in some areas, while grocery and quick-commerce services largely continued in cities such as Delhi-NCR, Mumbai, Pune, Surat, Chennai and Bhopal.
- Workers’ demands include withdrawal of 10‑minute delivery models, transparent and fair pay, protection from arbitrary ID blocking and algorithmic penalties, plus recognition of collective bargaining rights.
- The dispute unfolds as the Code on Social Security recognizes gig workers and envisages a fund financed by 1–2% aggregator turnover, and brokerage estimates suggest a broad strike could cut order volumes by 10–20% with a modest revenue impact.