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10h ago

New SSA Commissioner Frank Bisignano Admits Googling Role, Pledges Digital Overhaul

Wall Street executive Frank Bisignano, recently confirmed as Social Security Administration Commissioner, vows to modernize the agency while addressing concerns over leadership turnover and workforce changes.

Frank Bisignano, President Donald Trump’s then nominee to be Commissioner of Social Security Administration, can be seen testifying at his Senate Finance Committee confirmation hearing at the Dirksen Senate Office Building on March 25, 2025, in Washington, D.C. (Photo by Kevin Dietsch/Getty Images)
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Overview

  • Frank Bisignano, former CEO of financial tech company Fiserv, has been sworn in as the Commissioner of the Social Security Administration.
  • In a town hall with SSA staff, Bisignano revealed he Googled the role to understand its responsibilities after being approached for the position.
  • Bisignano emphasized a 'digital-first' approach for the agency, aiming to improve user experience by adopting modern technology akin to private-sector platforms like Amazon.
  • Despite ongoing workforce realignments under the Trump administration's Department of Government Efficiency, Bisignano stated he has no immediate plans for reductions in force at the agency.
  • The SSA, which serves over 70 million Americans, continues to face challenges including leadership instability, privacy concerns, and mounting pressure to modernize its operations.