New MBTA General Manager Takes Charge, Pledges Improvements to Troubled Transit System

Phillip Eng started his first day on the job by speaking with riders and transit workers.
Eng vowed to address major issues like slow zones covering 25% of tracks and public frustration with safety and reliability problems.
Eng plans to travel the system frequently and use transit for personal trips in addition to commuting to work.
Eng acknowledged the significant challenges facing the agency but expressed confidence that improvements are on the horizon.
Eng has already begun meeting with staff to discuss priorities for turning around the struggling transit system.