New Federal Rule Enhances Air Travel Protections for Passengers with Disabilities

The U.S. Department of Transportation mandates stricter standards for airlines to ensure safe, dignified travel for wheelchair users and other disabled passengers.

Airlines must provide annual hands-on training for staff assisting passengers with disabilities, with implementation required by June 2026.
The rule mandates prompt assistance for boarding, deplaning, and airport navigation, while respecting passengers' independence and privacy.
Airlines are required to return wheelchairs and mobility devices in their original condition or face penalties, including providing loaners and reimbursement for repairs or replacements.
Passengers can now choose their preferred vendor for mobility device repairs, addressing long-standing concerns about airline-controlled processes.
The rule introduces increased penalties for mishandled mobility devices and requires airlines to improve onboard wheelchair accommodations over time.