Overview
- FASTag users now have a 70-minute grace period to resolve blacklisting issues before reaching toll plazas.
- If a FASTag remains blacklisted upon scanning at the toll, users must pay double the toll fee, though a penalty refund can be requested if recharged within 10 minutes of scanning.
- Transactions processed more than 15 minutes after passing a toll reader may incur additional charges for users.
- Banks can only raise chargebacks for incorrect deductions related to blacklisted or low-balance FASTags after a 15-day cooling period.
- Users are advised to maintain sufficient balance and monitor their FASTag status to avoid disruptions under the new rules.