Overview
- The Equality Ministry confirmed an incident in the Cometa monitoring platform and activated the victim-protection protocol with state security forces.
- Roughly 10% of alert messages triggered recurring errors that overloaded the system, affecting an estimated 400–450 users out of several thousand.
- Emergency safeguards, including the panic button, call handling and Bluetooth proximity alerts, remained operational throughout.
- Minister Ana Redondo and the government’s gender-violence delegate coordinated with UTE Vodafone-Securitas and visited the Sala Cometa control room to oversee the response.
- Authorities say service is regaining normal operation and an investigation with the contractor is underway, with further actions possible.