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New Deutsche Bahn Chief Unveils Overhaul to Decentralize Decisions and Improve Service

Progress will be constrained by years of network renovations that have kept punctuality near 60 percent.

Overview

  • Palla will cut the Berlin headquarters, audit roles for customer value, and give regional operators authority to make operational decisions.
  • She set priorities for cleaner trains, functioning onboard services, and more inviting stations to deliver visible gains for passengers.
  • A new “Baustellen‑Melder” will be built into the DB Navigator app to show construction and disruption details for trip planning.
  • DB’s ongoing “Generalsanierung” covers 41 key routes through 2036 with multi‑billion‑euro investment, and the company warns delays will persist.
  • The government targets at least 70 percent long‑distance punctuality by end‑2029, while recent figures hover near 60 percent and experts expect a prolonged rough period.