Overview

• Around 1.5 million people used the Turn2us benefits calculator in the past year, and roughly 60% discovered payments they were eligible for but had not claimed.
• Turn2us also estimates £588 million in Carer’s Allowance went unclaimed by about 185,000 carers, and £636 million in new‑style Jobseeker’s Allowance by roughly 135,000 people.
• The Department for Work and Pensions says it promotes benefits through public campaigns and funds Citizens Advice’s Help to Claim service to assist new applicants.
• Local councils, including North Norfolk District Council, are urging residents to use free online calculators available via council websites to check their eligibility.
• Claimants report the calculator can reveal elements such as the carer component of Universal Credit, which may unlock other support and sometimes lead to backdated payments.