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Netflix Updates 'Keeper Test' to Refine Employee Retention Strategy

New culture memo emphasizes open communication and holistic performance reviews for 13,000 staffers.

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Overview

  • Managers now ask if they would fight to keep an employee or rehire them knowing current performance.
  • Employees encouraged to discuss progress regularly with managers to avoid surprises.
  • Netflix maintains focus on performance akin to a professional sports team, not a family.
  • The updated memo was reviewed over eight months and received 1,500 employee comments.
  • Company reiterates commitment to individual autonomy despite minimal formal policies.