Overview
- Netflix’s help page now says casting from its mobile app no longer works on most TVs and streaming devices, instructing users to navigate with the TV’s remote.
- Casting remains available only on legacy hardware without remotes—such as first‑ to third‑generation Chromecasts and Chromecast Ultra—with additional compatibility listed for Google Nest Hub and select cast‑enabled Vizio and Compal TVs.
- Subscribers on the ad‑supported plan cannot cast at all, while Standard and Premium members retain casting only on the limited compatible devices.
- The change affects many modern products, including Chromecast with Google TV, pushing users to log in directly on the television instead of using their phone as a controller.
- A customer service response reported by Fortune cited improving the customer experience as the rationale, while Netflix notes hotel TVs support features like TV codes for sign‑in and automatic sign‑out at checkout.