Overview

• NCDRC has issued notices to several banks for service deficiencies in handling digital arrest scams.
• The commission admitted victims’ consumer petitions on March 3 and July 7 and heard bank defenses this month before a bench led by Justice (ret.) A. P. Sahi.
• Three complainants lost over Rs 24 crore after fraudsters impersonated officials and used mule accounts to launder money in seconds.
• Banks including HDFC and ICICI contend that clients voluntarily authorized transfers, seeking to cap their liability under RBI’s limited liability guidelines.
• The NCDRC may enlist the Financial Intelligence Unit and Indian Cyber Crime Coordination Centre pending jurisdictional clarity and has scheduled the next hearing for November 14.