Overview
- NCC Group is supporting Kensington and Chelsea, Westminster, and Hammersmith and Fulham alongside the NCSC, the Metropolitan Police and the National Crime Agency to contain the incident and restore services.
- RBKC has confirmed that archived data from 2006 to 2020 was copied and taken, with no signs it was encrypted or destroyed.
- Service outages persist across the three councils, affecting functions such as online payments, housing repairs, parking services, licensing, and certificates.
- RBKC warns disruption will last at least another two weeks, reports continuing phone line issues, and plans emergency in‑person appointments at Kensington Town Hall on December 6–7.
- Residents are asked to keep funds available for delayed Direct Debits and to stay alert to suspicious calls, emails or texts as investigations continue without public attribution.