Overview

• Service disruptions began just after 9:30am local time Friday in the Goldfields‑Esperance area, affecting Bandy Creek, Castletown, Chadwick, Esperance and West Beach.
• NBN Co reports a suspected hardware fault affecting more than 700 landline customers, which may prevent some from reaching Triple‑0.
• The issue cannot be fixed remotely, technicians have been assigned to attend the site around 7pm, and there is no estimated time for restoration.
• WA Police say their communications are unaffected and ask people to check on vulnerable neighbours and secure access to a working phone if their landline is down.
• The outage heightens concern following last week’s Optus failure tied to a firewall upgrade deviation that blocked Triple‑0 access and has been linked to three deaths.