Overview

• Sminu Jindal said her custom wheelchair was returned completely bent and unusable after IndiGo flight 6E 6264 from Goa to Delhi on October 10.
• She described the damage as part of a repeated trauma faced by many disabled flyers and noted that a bent frame cannot be repaired.
• Naveen Jindal called the episode a larger systemic issue and urged stronger protocols along with better sensitivity training for airline and ground staff.
• Sminu Jindal appealed to Civil Aviation Minister Kinjarapu Ram Mohan Naidu to intervene and proposed dedicated protected sections for wheelchairs and mandatory staff sensitisation.
• IndiGo apologized publicly, said the matter is under review, reported attempts to contact her, and stated that airport staff provided an alternative wheelchair at arrival.