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NatWest to Close 55 More Branches as Digital Usage Tops 80%

To support customers who rely on counter services, NatWest will fund shared banking hubs alongside a £20 million network refresh.

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Overview

  • NatWest will shut 55 additional branches over the coming months, bringing its total closures since 2015 to 1,409.
  • More than 80% of active current account holders now use digital services and over 97% of retail accounts are opened online, driving the closure programme.
  • The bank plans to invest over £20 million in 2025 to upgrade remaining branches and bolster shared solutions such as Post Office outlets and community pop-ups.
  • Local officials and councils are introducing shared banking hubs, operated by the Post Office and Cash Access UK, to ensure face-to-face services remain available.
  • Santander has also announced over 90 closures for 2025, highlighting an industry-wide shift toward digital banking.