Overview

• NatWest said a small number of customers struggled to access the app for a short period this morning, apologized, and confirmed service is now working normally.
• Reports of problems began around 6:45–7:00am BST, with Downdetector logs peaking between about 128 and 146 before declining mid‑morning.
• Some customers could not reach online banking because it requires app authentication, and the bank directed people to telephone support, payment cards and ATMs.
• Multiple users saw in‑app notices about Sainsbury’s Bank accounts being migrated, though NatWest has not confirmed any connection to the fault.
• The bank engaged customers on X to gather details and said no one would be left out of pocket, while a few users reported success after reinstalling the app.