Overview

• The NatWest mobile banking app went offline on June 6 around 9 am, prompting over 3,000 customers to report login and payment failures via DownDetector by 10 am.
• Users encountered an error message advising them that the mobile app was unavailable and to use the online banking website instead.
• Customers took to social media to share frustration over missed bill payments, disrupted travel plans and a service status page that showed no issues.
• NatWest acknowledged the disruption in an official statement and urged affected customers to access their accounts online or via its telephone support line.
• The outage adds to more than 33 days of unplanned tech disruptions logged by nine major UK banks over the past two years, underscoring reliance on digital infrastructure.