Overview

• Customers report the NatWest mobile app failing to load this morning, preventing logins.
• Many say the app displays messages about Sainsbury’s Bank account migration, though the cause has not been confirmed.
• The disruption comes as NatWest integrates Sainsbury’s Bank’s retail business following this year’s acquisition.
• Some users say they cannot access funds because web banking requires app-based authentication.
• NatWest is replying on X to request direct messages and customers are being told to use phone support or visit branches, with compensation dependent on demonstrated losses.