Overview

• The migration of Sainsbury’s Bank customers to NatWest systems began on May 1, 2025, as part of a £2.5 billion acquisition announced last year.
• NatWest will take on 1.8 million customer accounts, including £1.4 billion in personal loans, £1.1 billion in credit card balances, and £2.6 billion in deposits.
• Customers are advised to review communications, account terms, interest rates, and direct debits for potential updates during the transition.
• Loyalty schemes like Nectar points remain unchanged for now, but experts caution they may be subject to future adjustments.
• Sainsbury’s has initiated a formal consultation to explore redeployment opportunities for employees at risk of job loss due to the transition.