Overview

• Reports of scanning failures and login issues began around 7am on June 2, affecting Bankline’s premium business platform.
• Downdetector data shows 59% of outage reports involve online logins, with the remainder tied to functions such as QR code scanning.
• Businesses warn that month-end payments and international transfers have been delayed as a result of the outages.
• Customers have taken to X and crowded NatWest’s phone and online support channels seeking assistance.
• NatWest affirms its mobile Bankline app remains operational while engineers work on restoring full service.