Overview

• Over 1,000 users reported issues with the NatWest app early Friday morning.
• The outage coincided with the last working day of the month, impacting payday for many.
• NatWest's technical team implemented recovery actions, resolving the issue by mid-morning.
• Customers expressed frustration on social media, citing difficulties with payments and transfers.
• NatWest and RBS both acknowledged the problem and issued apologies to affected users.