Overview
- Nationwide, which responded Friday to customer queries on social media, said new joint accounts can take up to seven days to appear in the app.
- The society said most single transfers use the Faster Payments Service, which usually delivers money within two hours after it leaves the sender's account.
- Customers whose funds miss that two-hour window should call 03457 302011 or start a secure chat in the app or internet bank.
- A full switch under the Current Account Switch Service completes in seven working days and moves your balance plus outgoing payments such as Direct Debits and standing orders.
- Nationwide notes only the first-named holder can vote on member issues, and it has pledged to keep all 605 branches open until at least 2030.