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yesterday

Nationwide Outage Halts Passport Verification at Illinois DMVs

Illinois officials confirm system disruptions, advising residents to call ahead as REAL ID demand strains DMV operations.

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People line up at the New York State DMV on April 28, 2025 in New York City.
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Overview

  • U.S. passport verification at Illinois DMV offices is unavailable due to a nationwide system outage announced on May 14, 2025.
  • Illinois Secretary of State Alexi Giannoulias notified residents of the issue and recommended calling ahead to check service availability at (800) 252-8980.
  • The cause of the outage and its expected resolution remain unclear, with state officials actively monitoring the situation.
  • The outage does not impact airport operations, where travelers can still use passports or TSA Form 415 as identification for flights.
  • The outage follows surging demand at DMVs after TSA began enforcing REAL ID requirements on May 7, leading to long lines and delays.